FAQs

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The MEDICAL card is the one that only the display of your medical records. You should keep it with you at all times. The PRIVATE card is the one that allows you to enter and edit your health data, account and share your health data with professional operators (via the "Settings"). You need to keep this card safe and confidential.

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If you are not a professional health operator (hospital, public or private, diagnostic centre, clinic, physician, pharmacist, etc.) the PROFESSIONAL CARD is not required. The PROFESSIONAL CARD is the card for professional health operators which allows them to create a network and a service for their clients.

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Whatever browser you use to access Lifepassport, it is able to identify the Extended Validation (EV) certificate and turn on the green address bar to immediately show the authenticity and legitimacy of our website, offering you more navigation security. The EV validation process establishes the legitimacy of our organisation within a specific jurisdiction. The accreditation process has established an authentication property rights domain. Lifepassport.org also clearly identifies the main locations in which the organisation operates through a set of strict, stringent and well defined validation procedures. Lifepassport is GlobalSign accredited, which is an Authority Certificate that has been WebTrust compliant since 2002 and a member of the Anti-Phishing Working Group.
All our connections are protected by the most advanced firewall and intrusion detection systems and ensure protection from viruses and malicious software. The data is encrypted, i.e. altered on an ad-hoc basis, to make them readable and usable only to those who have the translation keys (the so-called "decoding"). Encryption prevents access to the database containing the health records and ensures that entered data cannot be seen by any other users.
Our security level is constantly audited and is appropriate for technological and computer science.

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Disaster risk is virtually nonexistent in Switzerland. According to a report by the Risk Data Center, which is tasked with analysing the risk factors that threaten the operation of a data centre, Switzerland has always been ranked among the best locations in the world rankings.

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Thanks to favourable orographic conditions provided by the Canton Ticino, the fibre network is already a widespread reality and managed in accordance with the instructions of the Federal Office of Communications (OFCOM). In its nodal points, the optic fibre network directly reaches users ina widespread manner, without the signal losses that are typical of mixed optic fibre/copper wire systems, and it also allows access to the Internet quickly and in a symmetrical mode (1,000 Mbit/s).

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Yes you can. You may do this at any time through the Block cards procedure. You may decide whether to change your access codes or cease using Lifepassport and immediately delete your health data.

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Yes, they can. As long as this is done under the supervision of a Guardian. During activation you have to use the Guardian option, so that you can enter the data of the medical records’ owner (the minor) and well as that of the Guardian. Remember that a valid and current e-mail address (different from that of the Guardian)  is required even for a minor, which we will be used for all institutional communications (renewals, authorisations, cancellations, block cards, etc). The Guardian must manage the email on behalf of the child.

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Yes he/she can. As long as this is done under the supervision of a Guardian. During activation you have to use the Guardian option, so that you can enter the data of the medical records’ owner (the handicapped person) as well as that of the Guardian. Remember that a valid and current e-mail address (different from that of the Guardian)  is required even for a handicapped person, which we will be used for all institutional communications (renewals, authorisations, cancellations, block cards, etc). The Guardian must manage the email on behalf of the handicapped person.

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Each time someone uses the code of your MEDICAL CARD to access your medical records you immediately receive an email alert (the address you provided us with). If you have reason to suspect that the access code has been taken from you then you can immediately block the code and the display of your medical records by clicking on the link in the email.

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If you lose one of the cards (PRIVATE or MEDICAL), visit the Block Card section on our website  www.lifepassport.org  and follow the steps . In a few seconds you can block all the cards and you'll immediately be sent new access codes. For security reasons, the codes of all your cards are deleted after you have used the procedure.  New codes will then be issued.

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The Block Card procedure allows you to stop your old codes and immediately receive an email with new codes. At this point the old forms (orange and blue) are no longer needed; they can be thrown away. Ask your dealer who will give you "empty" cards you can customise with new codes.  Please note that the activation code (the one in the folder containing the original cards) must always be kept regardless of the cards.

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This is because in order to protect your privacy you can also have a seemingly anonymous medical records (without your personal data or address), which is a possibility that we do not recommend, but which you can use. Thus, when you compile your medical records, we ask to re-enter your personal data.

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It is very important to keep your email address and that of your residence up to date if they change compared to those entered during the activation of the service. Note that there are two personal data files:
a. a. The first archive is for administrative purposes, as well as communication between us and the user. This data base is completed during the activation and in case of changes to your  residence or email address it is  immediately updated. To do this you have enter your medical records, using your PRIVATE code, in the Settings area in the data section of your Account, edit the data and save it.  Note that we communicate with you only through your email address so if you do not you keep it updated all our communications (code changes, intrusion alarms, blockin gof cards, renewal service, etc.) will not reach you and you may also lose the right to use the service and delete all the data you have entered.
b. The second file only has the purpose of recording your residence in your medical record. This archive is updated in the  Personal data section from your medical records and you can decide whether or not to fill out the required information. This is because you may also have a seemingly anonymous medical records (without your name or address), which is a possibility that we do not recommend, but which you can use.

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An essential prerequisite for activating our service is that the email address associated with individual user is univocal, in other words not used by another user. This is to respect privacy, for your security and to better ensure our high quality standards.

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We communicate with you only through your email address and our automatic procedures (changing codes, intrusion alarms, renewal service, blocking of cards, etc.) need a reliable and verified interlocutor to be secure, quick and effective. We can only satisfy this requirement through the email address associated with the medical records that must be univocal.

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We designed and realised full medical records that are exhaustive, professional but easy to fill out. So that anyone can compile it. We recommend, however, tahr you check it with your healthcare provider and ask him/her to adopt the LifepassportPRO function so he/she can create a stable bond with you, can maintain Your medical records and at the same time constantly check the state of health from the comfort of his/herown office, wherever he/she is located.

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Recommend to your doctor to send an email to    merchant@lifepassport.org   specifying the reason and contact information including country, city, address, postal code and telephone number. He/she will immediately be contacted by one of our staff.

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A  professional operator (LifepassportPRO) is typically a health professionist (hospitals, public and private institutions, diagnostic centers, clinics, doctors, pharmacists, etc.) who is given the opportunity to bond with you and help you manage and maintain your digital medical records up to date based on the permissions that you decide to give.

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You have three options:
a. if you do not wish to authorise the professional operator then do nothing;
b. if you wish to authorise him/her, click on  the link in the email;
c. if you wish to think about it then do nothing. You can always authorise him/her later by entering your medical records with your PRIVATE code  in the settings area, in the suspended Sharing Request section and then accept the sharing of your data.

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There are three levels of authorisation access to your medical records by a professional operator:  Basic, Display and  Edit. In order to protect Your privacy the Basic level is the preset function. in this way the professional operator cannot see any data and health information contained in your clinical file. He/she can only see your name and surname, address, telephone number, email address and enter (upload) his/her own reports or test results into your medical records. No other actions are possible.

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Yes. You can do it at any time by expanding or reducing the authorisation level. To do it you have to access your medical records with the  PRIVATE code  in the  Settings area, in the medical data Sharing section, click  Edit permission type and select the permission level you wish

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There are three permission levels:
• Basic Option : this authorises a professional operator to enter only the test results and reports produced by them into your digital medical records. In this case the professional operators may only upload the tests results and reports they produce and if necessary consult them in the future, but the same may not do anything else. They may not access your health information and cannot even see the reports prepared and tests performed by other professional operators. In order to protect your privacy, a professional operator default setting is installed when you agree to join the Lifepassport network;

• Viewing Option: this consists in authorising professional operators to upload test results and reports produced by them (basic option), and view them, without being able to modify any of your digital medical records. With the basic option, you also enable professional operators to view your health data.
• Editing Option : this allow professional operators to manage your digital medical records without any limitations. With the basic option you allow them to view and change your digital medical records (usually you grant this permission to your GP).

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The diagnostic center authorised by you may only entertest rsults and reports they produce into your medical records. An email will notify you every time the diagnostic centre enters test results or reports into your medical records. In addition to your medical records, you will see the test results and reports entered by the diagnostic centre marked with its name in the Created by part.

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Yes. You can do it at any time by using your PRIVATE code to access your medical records and the Settings section. Click  revoke data sharing authorisation in the  Sharing your medical data section. From this moment on, the professional operator may no longer access your medical records. For security reasons, excluded professional operators will only be allowed to access your medical records again by redoing the association procedure (invitation by the professional operator and acceptance by you). 

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As many as you want and each other with their own authorisation level.